Nationwide field service
One standard of technical support at every location
We install, commission, repair and maintain devices and infrastructure across distributed networks. We coordinate tickets, technicians, parts and documentation — you get one point of contact and one report.
Fault at an existing client? Write to support@arpino.pl
Sample view — illustrative data
- 5service locations
- approx. 5 000interventions per year
- over 1 000devices under supervision
- all of Polandoperational coverage
Data as of 09/2026. The scope of services and SLA parameters are agreed with the client.
Scope of services
From first installation to day-to-day maintenance
We can be responsible for a single stage or the entire device lifecycle across your network.
Installations, commissioning and rollouts
We plan and run deployments at many sites simultaneously — with a schedule, configuration and acceptance at every location.
- Device installation and configuration
- Hardware replacement across distributed networks
- Acceptance and as-built documentation
- Scheduling coordination with locations
Sample view — illustrative data
Repairs, inspections and preventive maintenance
We handle incidents and carry out planned maintenance so that failures occur less often and downtime is shorter.
- On-site diagnostics and repairs
- Periodic device inspections
- Management of parts and replacement equipment
- Shorter response times in critical periods — by agreement
Sample view — illustrative data
Sales points, terminals and fiscal cash registers
We maintain the technology sales depend on: terminals, fiscal devices, checkout stations and store infrastructure.
- POS terminals and peripherals
- Fiscal cash registers and printers
- Store network and equipment
- Support during peak sales periods
Sample view — illustrative data
Reporting that shows what has been done
Every intervention leaves a trail: status, report, response time and closure time. SLA settlement and planning next actions become easy.
- Real-time ticket statuses
- Documentation of completed work
- Analysis of response and closure times
- Multi-location summaries
Sample view — illustrative data
Cooperation model
Tailored to the number of locations and device criticality
We don’t sell a one-size package. We agree the scope, response times and reporting method before cooperation begins.
One-off project
Rollout, device fleet replacement or launch of new locations on a defined schedule.
Ongoing support with SLA
Repairs, inspections and maintenance with agreed response times, escalation and periodic reporting.
Support in critical periods
Shorter response and fix times as additional flexibility when downtime costs the most.
How a ticket is handled
Four steps from ticket to report
The same process at every location — which is why the outcome is predictable.
Ticket
By email to support@arpino.pl or via the channel agreed in the contract.
Qualification
We set the priority and assign a technician and parts.
Execution
The technician performs the installation, repair or inspection on site.
Report
The report, status and SLA times go into your summary.
Related capabilities
Service works best alongside the rest of the technology
FAQ
Frequently asked questions about service
Do you service fiscal cash registers and POS terminals?
Yes. We service POS devices, fiscal cash registers, sales points and store infrastructure across many locations.
How do I report a fault?
Existing clients report issues to support@arpino.pl or via the channel set out in the contract. Please send new cooperation enquiries through the contact form.
Can a shorter response time be agreed?
Yes. Shorter response and fix times can be agreed as additional flexibility, especially during periods critical to your business.
Do you carry out one-off rollouts?
Yes. We run deployments and device replacements across distributed networks, with a schedule, acceptance and documentation.
What does reporting look like?
Every intervention has a status and a report. Summaries include response and closure times, making SLA settlement easier.
How many locations should we cover?
Describe your network, device types and expected response times. We will prepare a proposal for the scope and cooperation model.
Need technical support now? support@arpino.pl